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Terms and Conditions

GENERAL TRADING TERMS AND CONDITIONS
of the company
GRASPO CZ, a.s.


Registered Office: Pod Šternberkem 324, 763 02 Zlín
Company Id. No.: 255 860 92


Registered in the Companies Register kept by the Regional Court in Brno, Section B, File 3174 (hereinafter only the “Contractor”.
The current wording of the General Trading Terms and Conditions (hereinafter only the “Trading Terms”) is available at:
www.graspo.com and gnotes.cz/en
. All Contractor’s contractual relations as well as deliveries, performances and offers shall be carried out exclusively
on the basis hereof. Any deviations from these Trading Terms shall be valid only upon the Contractor’s written consent.

INTRODUCTORY PROVISIONS
1.1. In compliance with Section 1752, Subsection 1 of Act No. 89/2012 Coll., the Civil Code, these General Trading Terms and
Conditions (hereinafter only the “Trading Terms”) issued by the Contractor shall govern the rights and obligations of the
Parties arising from or on the basis of the Contract concluded in compliance with Act 89/2012 Coll., the Civil Code,
(hereinafter only the “Contract”) between the Contractor and any other natural person or legal entity (hereinafter only
the “Principal”). These Trading Terms apply also to any pre-contractual activities, i.e. to any negotiations on the
conclusion of the Contract between the Principal and Contractor. The Principal and Contractor shall be herein also
referred to as the “Parties”. The Parties generally conclude a contract for work or a purchase contract. Accordingly these
Trading Terms shall apply also to the contractual relations concluded on the basis of a purchase contract.
1.2. Work
On the basis of the contractual relation concluded under Section 3 hereof, the Contractor undertakes to perform the Work
at its own expense and risk for the Principal and the Principal undertakes to take over the completed Work and pay the
price of the Work to the Contractor all subject to the conditions stipulated in the Contract or in the Order Confirmation as
per Article 3 hereof. The particular specification of the Work shall be included in the Contract or the Order Confirmation.
The subject matter of the Work shall be generally the production of printing products, periodic and non-periodic printed
matter and provision of printing services (preparation for print).
1.3. The Principal shall be considered entrepreneur if the Principal is a legal entity and/or if the Principal is a natural person
concluding contracts in relation to her/his trading, production or similar activities or in relation to her/his self-employment
and/or a person acting in the name or on behalf of an entrepreneur (hereinafter only the “Entrepreneur”).
1.4. If the Principal is an Entrepreneur, the relations not regulated by the Trading Terms shall be governed by the provisions of
Act No. 89/2012 Coll., the Civil Code, applying to entrepreneurs.
1.5. The Principal acknowledges that the Contractor is not obliged to enter into contractual relations, in particular with third
parties which have formerly violated the Trading Terms, any contract or caused any damage to the Contractor.
1.6. These Trading Terms form an integral part of each Order Confirmation and/or Contract and are drawn up in the Czech
language. If the Principal shall have the Trading Terms translated into any other language, the interpretation of the text of
the Trading Terms in the Czech language shall prevail in case of any dispute regarding the interpretation of the terms.

2. DEFINITIONS
2.1. “Technical Specification” for the purposes hereof shall mean the information specifying a particular product for the
purposes of production, in a standardized format.
2.2. “Technical Specification with Incorrect Data” shall mean such incorrectness of provided information and parameters
in the Technical Specification that would, if applied, result in prints and bookbinding works contrary to the Principal’s
requirements.
2.3. “Product” shall mean any printing product that is the result of the business activities of the Contractor.
2.4. “Commission“ or “Work” shall mean execution of a specific Product as specified in the Technical Specification included
in the Order Confirmation or Contract.

3. PRINCIPAL’S ORDER AND FORMATION OF CONTRACT
3.1. “Inquiry” – Each Principal’s inquiry shall constitute an offer for conclusion of a contract within the meaning of Section
1731 of the Civil Code, in most cases in the form of contract for work. The Order is usually sent (delivered) to the
Contractor electronically (by emai) to the Contractor’s contact address.
3.2. “PROPOSAL” – On the basis of the Principal’s inquiry, the Contractor shall issue a non-binding Proposal for the
Principal.
3.3. “Order” – If the Principal agrees to the Proposal, the Principal shall send a binding Order to the Contractor.
3.4. “The Order Confirmation” – If the Contractor accepts the Order, the Contractor shall issue the Order Confirmation or
Contract where the parameters of the given work can be specified in more detail. This Order Confirmation is sent to the
Principal for approval.
3.5. “Approval of the Order Confirmation or Contract by the Principal“ - The Principal is obliged to approve the Order
Confirmation or Contract without delay. The contents of the Order Conformation or Contract shall be fully binding for both
Parties only as from the approval by both Parties. A simple electronic, fax or written communication from the Principal
delivered to the Contractor containing the Order Confirmation (e.g. the Principal’s response by email confirming the
approval of the contents of the Order Confirmation or Contract) will be sufficient for the approval of the Order
Confirmation by the Principal, such written communication must include electronic scan (copy) of the Order Confirmation
or Contract signed by the Principal. If no time limit for the acceptance of the Order Confirmation by the Contractor is
specified, it shall be max. 2 business days from the date of dispatch. The Principal shall send the Approval including the
signed Order Confirmation or Contract back to the Contractor’s electronic address within the set time limit.
3.6. The Principal’s inquiry and the Contractor’s non-binding Proposal shall be regarded as pre-contractual negotiations
without any legal effects on the Parties.
3.7. The contractual relationship between the Contractor and Principal is created in following cases:
3.7.1. By the delivery of the Principal’s approval (acceptance) of the contents of the Order Confirmation including the
electronic scan (copy) of the Order Confirmation signed by the Principal;
3.7.2. By the commencement of the de facto implementation of the Work by the Contractor on the basis of the contents
of the Principal’s Order as per Section 3.3 which was accepted without reservations;
3.7.3. By signing the written Contract by both Parties.
By creating the contractual relationship between the Principal and Contractor as described in this Section of the Trading
Terms, the relation of legal obligations between the Parties is established.
3.8. The Order Confirmation or Contract determine the subject matter of the Work and usually include the following data: data
on the Principal, data on the Contractor, designation of the Work, Technical Specification of the Work, price agreement on
the price of the Work, payment terms, contact persons including the contact data, deadline for handover of Production
Materials by the Principal, date for delivery of the Work, dispatch site and others.
3.9. The relation between the abbreviations of standardized paper formats, e.g. A4, B5, and metric values is defined by Czech
Technical Standard EN ISO 217 (500041). The abbreviations of binding types in relation to the requirements for binding,
e.g. V2, V8, are applied according to Czech Technical Standard ISO 14416 (010142). Any changes and additions to the
Work beyond the scope of the Order Confirmation or Contract shall be possible only upon the Contractor’s written
consent and subject to Section 11, Subsection 2 hereof. Any changes and additions shall be valid only after the moment
of receipt of the written confirmation of changes and additions from the Contractor at the email address of the Principal in
accordance with the procedure as per 3.2 hereof.
3.10. The Contractor shall not be in delay with the execution of the Work if the Principal does not meet its obligations to the
Contractor, in particular if the Principal does not meet its obligations specified in Sections 4, 5, 6, 7, 10, and 11 hereof and
obligations specified in the Order Confirmation or Contract. In such case the delivery dates stipulated in the Order
Confirmation or Contract shall not be binding upon the Contractor and the Contractor shall be entitled to complete the
Work at a date subject to its current production capacities.

4. ORDER CANCELLATION
4.1 If the Principal changes the originally ordered technical parameters previously approved in the Order Confirmation or
Contract of if the Principal cancels, in whole or in part, an Order approved in the Order Confirmation or Contract within a
period of 8 calendar weeks or longer prior to the commencement of the production of the Work, the Principal shall be
obliged to pay to the Contractor a cancellation fee for the cancellation or the change of the Order amounting to 20% of
the whole value of the Work specified in the Order Confirmation or Contract and to reimburse the costs reasonably
incurred by the Contractor in the implementation of the Work.
4.2. If the Principal changes the technical parameters of the original previously approved Order Confirmation or Contract or if
the Principal cancels, in whole or in part, the approved Order Confirmation or Contract within a period of time shorter
than 8 calendar weeks prior to the commencement of the production of the Work, the Principal shall be obliged to pay to
the Contractor a cancellation fee for cancellation or change of the Order amounting to 40% of the whole value of the
Work specified in the Order Confirmation or Contract and to reimburse the costs reasonably incurred by the Contractor in
the implementation of the Work.
4.3. If the Principal changes the technical parameters of the original previously approved Order Confirmation or Contract or if
the Principal cancels, in whole or in part, the approved Order within a period of time shorter than 1 calendar week prior to
the commencement of the production of the Work, the Principal shall be obliged to pay to the Contractor a cancellation
fee for cancellation or change of the Order amounting to 80% of the whole value of the Work specified in the Order
Confirmation or Contract.
4.4. The Principal shall be obliged to pay the cancellation fee within 14 calendar days on the basis of the delivered invoice
issued by the Contractor.
4.5. In case of the Principal’s delay in payment of the cancellation fee invoice, the Contractor shall be entitled to charge a
contractual penalty amounting to 0.2% for each commenced day of default from the first day of delay until the day of
payment. The contractual penalty shall be due and payable within 7 calendar days from the delivery of the relevant
written payment notice. By paying the contractual penalty the Contractor’s right to damages arising from and relating to
the violation of the contractual obligation resulting in the payment of the contractual penalty or the statutory default
interest shall not be affected.

5. TESTS AND DESIGNS
5.1. Unless agreed otherwise, the Principal shall be obliged to pay to the Contractor the costs of performed tests and created
designs even if the Work is not implemented.

6. PRODUCTION MATERIALS
6.1. “Production Materials” for the Work shall be determined by the Principal and the Principal shall be obliged to hand
them over to the Contractor for the purposes of production within the time limit agreed by the Parties in the Order
Confirmation or Contract, unless agreed otherwise.
6.2. The quality of the Production Materials handed over to the Contractor must enable the preparation and implementation of
the production; otherwise the Production Materials shall not be accepted by the Contractor for further processing. The
Contractor shall be entitled to reject the Production Materials of poor quality.
6.3. If the Principal hands over the Production Materials to the Contractor after the time limit agreed in the Order Confirmation
or Contract of if the Principal hands over the Production Materials to the Contractor in poor quality, it shall not be possible
to guarantee to the Principal the production and delivery of the Work in the time limits originally agreed in the Order
Confirmation or Contract. The Contractor shall be obliged to inform the Principal of such situation. In such case the
Contractor shall be entitled to commence the production according to its production capacities available at that time. The
Contractor shall be entitled to resume the performance of the Work only after the Principal shall have delivered the proper
and complete Production Materials. If with respect to the Contractor’s current production capacities the production time of
the Work and therefore also the completion and delivery date are postponed, the Contractor shall inform the Principal of
the new delivery date.
6.4. If the Principal hands over to the Contractor the Production Materials later than stipulated in the Order Confirmation or
Contract or if the handed-over Production Materials are of poor quality, the Contractor shall be entitled to charge the
costs of downtime incurred as a result of such situation (e.g. costs relating to the Contractor’s production plan change) to
the Principal.
6.5. The Contractor shall not be obliged to check the contents of the Production Materials handed over by the Principal.
Additional costs (e.g. replaced pages) shall be charged to the Principal according to the costs. The binding colour
standard for CMYK values for the Contractor is the Contractor’s digital certified proofing. The binding standard for
PANTONE direct colours or HKS are “CIE Lab” values and the permissible tolerance regarding these values is ΔE (delta
E) max. up to 5.
6.6. The Contractor shall not be liable for any formal errors in the Production Documents obtained from the Principal.
However if the Contractor finds out any formal errors in the Production Materials and informs the Principal accordingly,
the Contractor shall be entitled to suspend the production and resume the production only upon the Principal’s explicit
written instructions whether to proceed with the production even with the reported formal errors or whether to wait for the
correction of the found formal errors by the Principal. The Contractor shall also be entitled, in the situation when the
production shall be suspended, to postpone the time limit for delivery of the Work according to its current production
capacities. The Contractor shall inform the Principal of the new delivery date. If the production proceeds with the formal
errors found out in the Production Materials and such errors shall affect the quality of the resulting product, it shall not be
deemed to be poor quality performance by the Contractor. Further, the Contractor shall be entitled to charge to the
Principal the costs of Production Materials changes, if any, and their repeated processing by the Contractor.
6.7. If the Principal hands over to the Contractor the Production Materials, the Principal shall be responsible for ensuring that
by the implementation of the Work (by printing or distribution) the Contractor shall not infringe any protected rights of third
persons in relation to any copyright, industrial right or other intellectual property rights. If the Principal does not meet this
obligation, only the Principal shall be liable to third parties for any damage or any harmful consequences. The Principal
shall be also liable for any damage, including loss of profits, and other damages, e.g. damage to its reputation and other
harmful consequences caused to the Contractor.
6.8. The Contractor shall not take over any responsibility for any third party’s data, data media, models and other materials
the return of which shall not be requested by the Principal after the implementation of the Work. The Contractor shall not
be obliged to keep any Principal’s printed matter, data and materials for printing, production materials, data media, unless
separately agreed with the Principal.
6.9. The instructions for preparation of the Production Materials for CTP processing are available for download by the
Principal at www.graspo.com or the Principal can use the support provided via phone or Contractor’s contact email.
6.10. The Production Materials shall be regarded as delivered to the Contractor as of the time when the Principal delivers them
to the company’s registered office in compliance with the Technical Specification and in the scope specified in the Order
Confirmation or Contract on one of the following data media: CD-R/RW, ZIP 100/250, DVD-R/RW, USB-Flash disc or
upon prior agreement also on other data media. The Principal has also the possibility to deliver the Production Materials
to the company also via the ftp-server. If the Contractor’s server is used for delivery of Production Materials, it shall be
necessary to ask for passwords. In case of use of any other server than the server operated by the Contractor, the
Principal must enable the Contractor to download the Production Materials. The Production Materials shall be regarded
as delivered as of the time when the Contractor obtains from the Principal the information that the Production Materials
are available on the given ftp-server, that the data are available for download and processable for further purposes.

7. PRINT APPROVAL AND PRODUCTION PROCESS
7.1. If the Production Materials correspond to all parameters, do not contain errors and are delivered by the Principal to the
Contractor at the times agreed in the Order Confirmation or Contract, the Contractor shall commence the production of
the Work at the time agreed in the Order Confirmation or Contract.
7.2. If it was agreed in the Order Confirmation or Contract that the Principal would have the possibility to be present at the
production of the Work (approving previews, etc.), the Contractor shall inform the Principal reasonably in advance of the
commencement of the given production operation and the Principal shall be obliged to arrive in time at the Contractor’s
offices. Within the framework of production, the Principal shall sign the inspected partial product. Parameters of the
approved partial product shall be binding for further production. If the Principal does not arrive at the agreed time for the
production of the Work, the Contractor shall be entitled to commence the production of the Work without the Principal’s
presence, unless agreed otherwise. If after the Contractor’s notice the Principal does not arrive at the agreed time but
arrives with a moderate delay (max. several hours), the Contractor shall be entitled to charge the costs of waiting and
downtime of the Contractor’s production machine to the Principal. If the Principal does not at all arrive at the production
site at the agreed time and does not give its consent to commence the production without its presence, the Contractor
shall not be entitled to commence the relevant production operation, and on the basis of this fact the Contractor shall be
entitled to suspend the production date, completion of the Work and delivery depending on its current production
capacities and to invoice the costs of machine idle time to the Principal. In such case the Contractor shall inform the
Principal of the new date of commencement of the production of the Work and the new date of delivery.
7.3. If the Parties explicitly agreed in the Order Confirmation or Contract that the Principal shall give its prior approval of the
plotter output or printing sheet preview data, it shall be obliged to do so in writing before a deadline determined by the
Contractor. This Principal’s approval can be issued by email. If the Principal does not issue its approval before the set
deadline, the Contractor shall not be able to guarantee the agreed delivery date to the Principal and shall be entitled to
postpone the production and completion dates of the Work depending on its current production capacities.
7.4. If only in the course of production of the Work the Production Materials delivered by the Principal for the production
purposes shall prove to be in poor quality or erroneous, the Contractor shall inform the Principal of such situation and the
Principal shall be obliged to correct the erroneous Production Material without delay. If the Principal does not make the
correction without delay, the Contractor shall not be bound by the agreed date of the delivery of the Work as per the
Order Confirmation or Contract and shall be entitled to postpone the date of delivery of the Work depending on its current
production capacities. In such case the Contractor shall inform the Principal of the new date of delivery of the Work.
7.5. The Contractor shall not be liable for any undetected errors in the Production Materials which shall show as
defectiveness of the product, and the non-detection of the errors shall not be deemed to be the Contractor’s failure.
7.6. If the Principal approves in writing the colouring of the Work at the printing machine in the production, the colouring of the
Work cannot be contested. In other cases the Principal’s digital certified proofing shall be binding for the approval of
colouring for the CMYK values. The binding standard for PANTONE direct colours or HKS are “CIE Lab” values and the
permissible tolerance regarding these values is ΔE (delta E) max. up to 5.
7.7. If in the course of production of the Work the Principal finds out that the product does not correspond to the Principal’s
intent but is not in conflict with the Order Confirmation or Contract, the Principal shall be entitled to stop the production of
the product at any production stage and demand a change of product parameters or, as the case may be, a new
production of the product. In such case the Principal shall pay all associated additional costs and the Contractor shall be
entitled to postpone the delivery date of the Work depending on its available production capacities. The Contractor shall
inform the Principal of the new delivery date of the Work.
7.8. In case of Works consisting in bookbinding processing of delivered printed-out sheets, the Principal shall be obliged to
make spine marks on book sections that shall enable to the Contractor to check the correct order of sheets. If the spine
marks shall not be made on the delivered Production Materials, the Contractor shall not be liable for production of
defective pieces. Such defective pieces, if the spine marks were not made in the Production Materials, shall be regarded
as proper delivery. The Contractor shall not be obliged to inform the Principal of the absence of the spine marks.
7.9. In the case of bookbinding processing, the Principal shall be always obliged to submit a model to demonstrate the order
of pages in order to avoid incorrect order of pages by the Contractor. In the case of mutations, each mutation shall
require a separate model.
7.10. If the Contractor shall carry out bookbinding processing of sheets and envelopes (covers) delivered by the Principal, the
sheets and envelopes (covers) delivered by the Principal must include trimming marks with 3mm cut-off margin. “The cutoff
margin” means the excess area intended for prevention of the occurrence of a narrow unprinted strip. If the delivered
materials do not meet these requirements, the Contractor shall not be liable for the bookbinding processing defects
caused thereby.

8. INCREASED OR REDUCED DELIVERY - TOLERANCE
8.1. The Principal acknowledges that the Contractor shall be entitled to deliver the Work both in increased and reduced
quantity. The maximum tolerance which the Principal shall be obliged to accept is +/-5% of the agreed quantity as per the
Order Confirmation or Contract. The Principal shall be obliged to take over the increased or reduced quantity and the
Work shall be deemed to be properly delivered if the above tolerance shall be observed. The following invoicing shall be
based on the actually delivered quantity and agreed price as per the Order Confirmation or Contract.
8.2. If in relation to the number of ordered copies (hereinafter only “the number of copies”) in the Order Confirmation or
Contract the Principal explicitly excludes the possibility of application the minus quantity tolerance (i.e. the delivery of
lower number of copies than ordered is excluded), the Contractor shall be entitled to deliver to the Principal the number
of copies exceeding the ordered number of copies by up to 10%. The Principal shall be obliged to take over this higher
number of copies and pay for the complete delivery, including the higher number of copies, in accordance with the
actually delivered quantity.

9. PRODUCTION FAILURES
9.1. Failures of the Contractor’s production and operating interruptions on which the implementation of the Work shall depend
and which shall be caused by Force Majeure, e.g. war, lack of energy sources, sabotage, strikes and lockouts, natural
disasters etc. or shall result from unforeseeable, extraordinary circumstances without any fault on the Contractor’s part,
e.g. difficulties of obtaining materials, breakdown of machinery, lack of transport means etc. shall entitle the Contractor
not to meet the agreed delivery dates and prices. The prolonged delivery deadlines resulting from the above
circumstances shall not entitle the Principal to withdraw from the Contract or to hold the Contractor responsible for the
suffered damage. If the Contractor is prevented from performing the Contract permanently, either Party shall be entitled
to terminate the Contract. Any claims for damages shall be excluded. The Contractor shall be obliged to inform the
Principal of the occurrence of the above circumstances without delay.

10. DELIVERY OF THE COMPLETED WORK
10.1. If the Parties agree in the Order Confirmation or Contract that the transport of the completed Work to the place of delivery
shall be arranged by the Contractor, the delivery rules based on INCOTERMS 2010, DAP, shall apply. The Principal shall
be obliged to inform the Contractor in the Order Confirmation or Contract, or at the latest 7 business days before the
despatch, of the Dispatch Specification for the delivery of the Work (exact addresses, place of delivery, information about
any possible transport complications and restrictions, telephone numbers and names of persons authorised to take over
the Work), unless agreed otherwise. If the transport is arranged by the Contractor, the Contractor shall be obliged to
conclude a transport contract with the transporter and to pay the costs associated with the transport of the Work. The
Contractor shall reinvoice these costs to the Principal. By delivering the Dispatch Specification to the Contractor the
Principal shall express its agreement that the transport costs shall be invoiced to the Principal.
10.2. If upon agreement the transport is arranged by the Contractor, the Principal shall be obliged to determine the place of
delivery also with regard to the access possibilities of the place of delivery. The Principal shall be obliged to inform the
Contractor of any traffic complications with regard to the place of delivery reasonably in advance. If poor transport
accessibility does not allow access to the determined place of delivery, than the nearest accessible place determined by
the transporter shall be the place of delivery. Ideally, the transporter shall arrive directly to the determined place of
delivery; however the unloading shall be carried out by the Principal, unless agreed otherwise. The transporter shall
make the loading space accessible for unloading of the Work. At the place of delivery, the Principal shall be obliged to
provide to the Contractor all necessary assistance in handing over and taking over the Work. If such necessary
assistance is not provided, the Contractor shall be entitled to charge the costs resulting from the Principal’s failure to
provide the assistance to the Principal.
10.3. The time of handover and takeover of the Work, unless agreed otherwise and if the transport is arranged by the
Contractor, shall be the time of delivery of the Work to the place as per the Dispatch Specification. The handover and
takeover of the Work shall be recorded in a delivery note signed by the Parties in two copies, one copy for the Principal,
one copy for the Contractor (or its transporter, as the case may be). If the Contractor arranges the transport by a courier
service, the Principal shall confirm the delivery and takeover of the Work on the delivery note issued by the courier
service.
10.4. If the Principal does not provide the Dispatch Specification to the Contractor and does not inform of the method of
unloading of the Work as per sections 10.1. and 10.2. above or if the Principal does not take over the Work at the agreed
place of delivery, the Work shall be stored at the Contractor’s premises. In such case the Principal shall be obliged to pay
to the Contractor the fee for storage of the Work amounting to CZK 10 per each stored pallet per each day of storage
from the date of the Principal’s failure to meet its obligations. If even after the repeated written notice to take over the
Work, the Principal does not take over the Work, the Contractor shall be entitled to sell the Work. In such case the
Contractor shall be entitled to include into the proceeds the price of the Work as well the costs associated with the
storage and sale of the Work.
10.5. If in the Order Confirmation or the Contract the Parties agree that the transport of the completed Work shall be arranged
by the Principal, the delivery rules based on INCOTERMS 2010, EXW, shall apply. In such case the Principal shall be
obliged to collect the Work at the Contractor’s premises at the agreed time for completion of the Work specified in the
Order Confirmation or Contract, unless agreed otherwise. If the Principal does not collect the Work at the agreed time,
the Principal shall be in default of takeover of the Work. In such case the Contractor shall not be in default of proper and
timely delivery of the Work and the Principal shall be obliged to pay the fee for storage of the Work to the Contractor in
the amount of CZK 10 per each stored pallet per each day of storage. If the transport of the Work from the Contractor is
arranged by the Principal itself or the Principal arranges the transport through its transporter, the Contractor shall be
responsible for the Work only until the time when the Work is taken over in the Contractor’s premises by the Principal or
its transporter. By taking over the Work the Principal/the Principal’s transporter shall confirm that the taken over Work is
in good condition and properly packed. The Contractor shall not be responsible for the method of loading the Work and
the method of loading the Work for transport shall be fully in the Principal’s competence.
10.6. If the Principal refuses to confirm for the Contractor the takeover of the Work on the delivery note, the Contractor shall be
entitled to refuse the handover of the Work, in such case the Principal shall be in default of takeover of the Work.
10.7. If the Principal for reasons attributable to the Principal requires repeated delivery of the Work, the Contractor shall be
entitled to charge the additional transport costs incurred by the repeated delivery.
10.8. The Contractor shall be entitled to perform the delivery of the Work partially and the Principal shall be obliged to take over
partial delivery from the Contractor.

11. PRICE OF THE WORK AND PAYMENT CONDITIONS
11.1. The Principal undertakes to pay the Contractor for the Work the price that has been agreed upon in the written Order
Confirmation or in the Contract, without VAT. Any value added tax assessment is charged to the individual items listed in
the Order Confirmation or in the Contract, in one of the ways previously agreed on, or a combination thereof:
11.1.1. By a payment of an advance on the price of the Work on the basis of a requirement for cash or
cashless deposit to the Contractor's account;
11.1.2. By a payment of the price of the Work in cash at the Contractor's headquarters;
11.1.3. By a cashless transfer of the price of the Work to the Contractor's account.
11.2. A change in the specification of the Work (amount of impression, change in the scope, format, colour, etc.) as against the
valid Contract or the Order Confirmation may be negotiated only if the price of the Work and other related terms and
conditions are modified in one of the following forms:
11.2.1. By written confirmation via electronic communication (Confirmation of changes);
11.2.2. By entering into a new Contract or Order Confirmation; or
11.2.3. By concluding a written addendum to the original Contract or Order Confirmation.
11.3. In case of cashless payment, the price of the Work is considered duly paid in due time if the relevant amount
corresponding to the charged amount is credited to the Contractor´s account shown on the invoice on the due date at the
latest.
11.4. The due date of the issued invoice is set for a maximum of 14 days from the date when it was issued, unless agreed
otherwise by the Parties hereto.
11.5. The Principal is not entitled to make unilateral setoff with the Contractor without the prior written consent of the
Contractor. In the event of such unilateral setoff, the Principal is obliged to pay the Contractor a contractual fine of CZK
10,000 for each individual case. Payment of the fine shall not affect the Contractor's right to claim damages.
11.6. If during the duration of the contractual relationship there is a deterioration in the Principal's financial condition,
creditworthiness or credit rating, or if the Principal is in delay with the payment of an invoice due, or if other
circumstances are known that call into question the Principal's payment capability or threaten the payment by the
Principal, the Contractor is entitled to take the following measures:
11.6.1. To withhold the Work or a part of it unless the invoice for the preceding Work or the advance invoice is
paid for the Work currently being performed;
11.6.2. Not to confirm orders received;
11.6.3. Not to perform orders already confirmed;
11.6.4. To discontinue production of the Work;
11.6.5. To require issuance of a promissory note to guarantee the outstanding price of the Work;
11.6.6. To shorten the due date;
11.6.7. To bring forward the payment of the existing receivables;
11.6.8. To withdraw from the contractual relationship.
11.6.9. If insolvency proceedings are commenced with the Principal, the Contractor shall be entitled to make
the execution of the Works and the Sale of the Work conditional upon a payment in advance, without
any sanctions or claims on the part of the Principal, until it is provided with sufficient security
corresponding to 100% of the agreed price of the Work. The Contractor is obliged to inform the
Principal of such measure without undue delay.
11.7. The Principal is obliged to pay the price of the Work including any VAT to the Contractor's bank account, together with the
variable payment symbol.
11.8. By entering into the Contract or by the Confirmation of the Order, the Principal agrees that the Contractor shall sends the
tax document in electronic form within the meaning of Section 26, Subsection 3 of Act No. 235/2004 Coll. on Value Added
Tax. Invoices produced electronically are considered by the Parties hereto to be fully fledged invoices.
11.9. An increase in determining prices of the material (e.g. paper, printing inks, book binding material, etc.) after the price of
the Work is fixed in the Order Confirmation or Contract but prior to the billing itself, entitles the Contractor to take account
of the increased costs into the billing of the Work only in the event of an increase of the material price by more than 3%
compared to the material prices valid at the time of conclusion of the Order Confirmation or Contract.
11.10. The Contractor stipulates that if, over a period of time after the conclusion of the Contract/Order Confirmation, the Czech
crown (CZK) appreciates against other foreign currencies (Euro, Dollar, Pound) by more than 1 CZK compared to the
rates published by the Czech National Bank at the date of the Contract/Order Confirmation, the Contractor reserves the
right to adjust the price of the Work in view of such appreciation of the CZK exchange rate.
11.11. The Principal shall acquire ownership of the Work only after the full price of the Work will have been paid.
11.12. In the event that the Principal is in arrears with the payment for the performed and invoiced Work, the Contractor is
entitled to charge a contractual penalty of 0.2% of the total price of the Work, including VAT, according to the invoice, for
each and every day of the delay beginning from the first day of the payment delay until the date of payment of the full
amount. The contractual penalty shall be payable within 7 calendar days of receipt of a written request for payment. The
payment of the contractual penalty shall be without prejudice to the Contractor's right to compensation for damage
incurred in causal connection of a breach of the contractual obligation that results in the payment of the contractual
penalty or statutory and default interest.
11.13. If the Contractor and the Principal have agreed a discount on the Work's price, its application is only admissible if the
Principal has fulfilled all of his obligations under the contractual relationship and paid the price for Work properly and in a
timely manner. Otherwise, the Principal shall lose the right to the discount and shall be obliged to pay the full price of the
Work without the discount.
11.14. If the invoice is not paid within the maturity date stated on the tax document, the Principal will be sent a reminder and
then recovery of the unpaid amounts shall take place. Default interest, reminder costs, and recovery costs may be
invoiced by the Principal. The Principal undertakes to pay these invoices.
11.15. The Principal does not have the right to withhold payment.
11.16. If the Contractor and the Principal agree so, the Contractor may also invoice partial performance. The Principal shall be
obliged to pay the partial payment.
11.17. The Principal is obliged to pay the full price of the Work even if the Work has been properly executed and ready for
handover, but the Principal failed to take it over for no legal reason (in this case, the original agreed takeover date is
considered as the original day of taking over the Work).
11.18. Complaints of the Works by the Principal do not entitle the Principal not to pay the issued invoice by the due date.
11.19. If the Principal fails to pay the advance invoice issued by the Contractor by the due date, the Contractor shall not
commence any processing at all. If the Principal fails to pay the advance invoice within the due date according to the
invoice, unless otherwise agreed, the Contractor cannot guarantee the agreed delivery dates to the Principal. In such a
case, the Contractor shall determine the actual completion date of the Work after the date of payment of the advance
invoice, according to its current production capacities.

12. DURATION OF THE CONTRACT
12.1. The Contractor may withdraw from the contractual relationship concluded in accordance with these Trading Terms:
12.1.1. In the event of default by the Principal with the payment of an invoice for the execution of the Work or
with an advance payment as against the due date shown on the invoice where the delay is longer than
30 calendar days;
12.1.2. If the Principal fails to provide the Contractor with the necessary assistance for the proper execution of
the Work, although it had been notified by the Contractor twice in writing via email.
12.2. Withdrawal from the contract must be in writing and must be delivered to the address of the Principal.
12.3. Withdrawal from the contract does not invalidate the Contractor's entitlement to payment of the contractual penalty.
12.4. In the event of withdrawal from or termination of the Contract prior to the fulfilment of the obligation, the Contractor shall
be entitled to reimbursement of the actual costs incurred in carrying out the contractual obligation until the withdrawal
from the Contract.

13. RIGHTS FROM DEFECTS
13.1. The Contractor shall not be liable for any defects or damage caused by the use of the Production Materials supplied by
the Principal (such as digital preview, digital impression, paper, colour, or other components for the production of the
Work).
13.2. In the printing industry, a variation in the quality of the work – the colour of the printing and the subsequent processing is
usual, and this is therefore allowed in the work performance by the Contractor in the tolerance given by the standards.
13.3. For offset printing procedures – colour setting, the international standard ISO 12647-2 and the current Fogra references
shall apply. The requirements for binding materials and procedures for book production are specified in CSN ISO 11800.
13.4. Any complaint concerning obvious defects is only admissible upon receipt of the Work and must be marked on the
delivery note or on the carrier's acknowledgment of receipt of the shipment as a reservation. In the case of a hidden
defect, the complaint is admissible only if the defect has been notified to the Contractor without undue delay after the
Principal was able to ascertain it with sufficient diligence, but no later than six months after the handover of the Work. If
the Principal fails to point out the defect in a timely manner, its claim shall terminate.
13.5. Defects of a part of the Work cannot lead to the complaint of the entire Work.
13.6. In the exercise of the liability for defects, the Principal is obliged to deliver the defective products to the Contractor for
inspection (at least 2% of the products from the total delivered Work containing the same defect claimed), further to
specify the defects in writing, specify their scope and its request of the complaint against the Contractor. The Principal is
obliged to send this written specification of the scope of the complaint to the Contractor via e-mail to the e-mail of the
contact person who executed the given order for the Contractor. The moment of the proper application of the complaint
shall be deemed to be the moment when the Contractor is notified of the complaint and the samples of defective products
are delivered to it under this paragraph. The sample of defective products must be properly packaged and delivered
intact.
13.7. It is only from the date of the proper application of the complaint, i.e. from the receipt of the complaint notification,
including the delivery of a sample of defective products, that the Contractor is obliged to decide whether or not to
acknowledge the claim within 5 business days. The Contractor shall notify the Principal of its decision either by e-mail or
by registered mail.
13.8. The Contractor is authorized to resolve the acknowledged complaint either by granting a discount on the price of the
Work, by subsequent repair of the Work or by providing a replacement. The choice of the way the complaint is settled is
up to the Contractor. In the event that the Contractor decides to grant a discount on the price of the Work, the Contractor
shall inform the Principal about this method of settlement of the complaint no later than 30 calendar days after its
acknowledgment. In the event that the Contractor decides to settle the complaint by repairing the Work or by providing a
replacement, the Contractor shall handle such claim in no more than 90 calendar days from the acknowledgment of the
complaint.
13.9. Defects that may occur on the Works may be specified as follows:
13.9.1. QUANTITATIVE DEFECTS
13.9.1.1. Delivery of a Work is considered to be a quantitative defect when the delivered quantity of products
does not correspond to the quantity stated in the Order Confirmation or in the Contract, even after
considering the permitted tolerance according to Article 8 of these Trading Terms and. Quantitative
deficiencies are therefore considered to be underrun Works exceeding the permitted tolerance.
13.9.1.2. In order to determine whether the delivered Work shows quantitative defects, the Principal is obliged
to perform the inspection of the Work immediately upon its acceptance. The Principal is obliged to write its
reservation about the quantitative defects directly on the delivery note.
13.9.2. QUALITATIVE DEFECTS
13.9.2.1. For the determination of qualitative defects, it is critical that the performed Work is of quality and
characteristics in accordance with the standards and indicators set forth in these Trading Terms.

14. LIABILITY FOR DAMAGE, RESERVATION OF TITLE
14.1. Until full payment of the agreed price for the Work, the delivered Work shall remain the property of the Contractor.
Receivables from the resale of the Work to which the reservation of the Contractor's property apply are payable to secure
its claim as ceded.
14.2. The risk of damage to the Work (i.e. the risk of loss and damage to the Work, but also the obligation to bear the cost of
the Work) passes to the Principal upon the moment of delivery of the goods to the Principal´s transporter or to another
party appointed by the Principal if the transport is provided directly by the Principal. In the case of the transport provided
by the Contractor, the risk of damage to the Work passes to the Principal only after the Work is transported to the point of
delivery on the basis of the acknowledgment of the delivery note or freight document of the transporting service.
14.3. The risk of damage to the Work and the risk of possible additional costs shall pass to the Principal even prior to the actual
delivery of the Work if the Principal does not take over the Work within the time limit agreed upon by the Parties. In such
event, the risk of damage to the Work shall occur by the expiry of the agreed delivery date.
14.4. The Principal shall not be entitled to damages if the Contractor's failure to fulfil its obligations is caused by the Principal's
actions or by a lack of co-operation to which the Principal is obliged.
14.5. The Principal's right to claim damages under Section 2894 of Act No. 89/2012 Coll., the Civil Code, are excluded if the
damage has not been caused by the fault of the Contractor. In the event of damage to the Principal arising out of the fault
of the Contractor, the Contractor shall be liable for any damage only up to the price of the Work without VAT. The
Principal's claim for compensation for non-material damage is totally excluded.

15. FORCE MAJEURE
15.1. External events that could not be prevented or predicted, such as war, strike, lockout, explosion, total or partial
destruction of the factory or production line of the Contractor or its suppliers, change of customs regulations, insurrection,
natural disasters, disruption of operation and transport, as well as government interference shall relieve the Party
concerned, within its scope and during its term, from performance of its obligations under these Trading Terms. In such
case, the Contractor and the Principal shall immediately inform each other to what extent the loss of performance can be
made up for, and the deadlines for fulfilling the obligations shall be extended for the duration of the force majeure.

16. OTHER RIGHTS AND OBLIGATIONS OF PARTIES
The Principal hereby takes on the risk of change of circumstances within the meaning of Section 1765, Subsection 2 of
Act No. 89/2012 Coll., the Civil Code.

17. PROTECTION OF PERSONAL DATA
17.1. The information on protection of personal data in relation to Regulation (EU) 2016/679 of the European Parliament and of
the Council on the protection of natural persons with regard to the processing of personal data and the free movement of
such data, and repealing Directive 95/46/EC (“GDPR”) and introduction of measures to ensure consistency of the
Contractor’s procedures with the GDPR and relevant legislation governing the protection of personal data are available
for the Principal at www.graspo.com.

18. NOTICES
18.1. Notices concerning the relations between the Parties must be delivered by one of the following methods:
18.1.1. By means of a post service operator in the form of a registered letter;
18.1.2. By means of electronic mail to the electronic addresses designated for the communication between
the Parties.
18.2. Any notice the takeover of which shall be rejected or which shall not be collected during the deposit time shall be deemed
to have been delivered.

19. CLOSING PROVISIONS
19.1. The Principal and the Contractor shall first attempt to resolve any and all disputes between the Parties arising from the
Contract or Order Confirmation concluded in accordance with these Trading Terms amicably.
19.2. Contracts or Order Confirmations concluded in accordance with these Trading Terms or Contracts or Order Confirmations
referring to these Trading Terms shall be governed exclusively by the legislation of the Czech Republic. Other matters
which are not regulated hereby shall be governed by Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on
Consumer Protection, and other legal regulations as amended.
19.3. Disputes between the Contractor and the Principal arising from or in relation to these Trading Terms, individual Contracts
or Order Confirmations shall be decided by the court with subject matter jurisdiction; the Contractor and the Principal
have agreed on the exclusive jurisdiction of the District Court in Zlín as the court of first instance.
19.4. The Contractor shall be obliged to make the Principal fully acquainted with these Trading Terms. The current wording of
the Trading Terms is available on the Contractor’s website: www.graspo.com. By concluding the contractual relationship
with the Contractor the Principal acknowledges that it is fully acquainted with these Trading Terms and expresses its
unreserved and unconditional agreement that the legal obligations between the Parties shall be governed by the
conditions and terms of the Contract or Order Confirmation and these Trading Terms and the Principal undertakes to
comply with them.
19.5. The Parties undertake that within the framework of their business relationship they shall maintain the confidentiality. The
exercise of justified claim through the court shall not be regarded as the breach of confidentiality.
19.6. Compliance with obligations in accordance with Act No. 634/1992 Coll., on Consumer Protection, shall be supervised by
the Czech Trade Inspection (www.coi.cz). Methods and terms of lodging complaints with the Czech Trade Inspection as
the supervisory authority are available on the website: www.coi.cz. In case of a consumer dispute between the Contractor
and the Principal, where the Principal shall be in the position of consumer, which shall not be resolved by mutual
agreement, the consumer can lodge a motion for out-of-court dispute settlement with the Czech Trade Inspection.
19.7. If the relationship established by the Contract or Order Confirmation concluded under these Trading Terms shall contain
an international (foreign) element, the Parties agree that their relationship shall be governed by the Czech law.
19.8. In the case of business relationship with a foreign party, the Czech language version hereof shall prevail.
19.9. In case of the Principal’s default in payment, the Contractor shall be entitled to charge the costs of the enforcement of the
owed amount including the costs incurred for activities of third parties, e.g. collection agencies or law firms.
19.10. The Contractor reserves the right to make changes of these Trading Terms. Changes of these Trading Terms do not
affect any legal obligations that originated during the validity of the preceding version hereof. The current version of the
Trading Terms is available on the Contractor’s website.
19.11. Any amendments and changes of the concluded Contract or the Order Confirmation must be made by agreement of the
Parties in the form in which the Contract or the Order Confirmation were concluded.
19.12. If any provision hereof is or becomes invalid or ineffective, such invalid or ineffective provision shall be replaced by a
provision the meaning of which shall be as close as possible to the invalid or ineffective provision. The invalidity of
ineffectiveness of a provision hereof does not affect the validity of remaining provisions.
19.13. Contractor’s contact data: delivery address: Graspo CZ, a.s., Pod Šternberkem 324, 763 02 Zlín, email address:
sales@graspo.com, phone: +420 577 606 268.

 

These Trading Terms shall be valid and effective as of: 1.6.2018